Special Order Seat Cover Policy
Please be advised that the item you are about to order is a special order only item and cannot be returned except in the case of factory defect for repair or replacement. This includes: Tailored Fit seat covers. Final Fit seat covers. 1 year warranty from the date of purchase against defects in material and workmanship. Tailored Fit Neoprene seat covers. Poly Cotton Drill seat covers. Special Order Leatherette seat covers. Leatherette Snug Fit seat covers. Velour Snug Fit seat covers. Saddleblanket seat covers. Special Order Series Velour seat covers. Neocore Neoprene Tweed Seat Covers 1 year warranty from the date of purchase against defects in material and workmanship. Tailor Made or Modified Sheepskin seat covers. Tailor Made Australian Sheepskin seat covers. 1 Year Warranty on Craftsmanship. Craftsmanship includes: all seams, straps and fleece separation. Sun Fade: Due to the nature of sheepskin, we cannot be responsible for normal color fade from exposure to sunlight. In the unlikely event that warranty work is required, the seat covers must be cleaned before correction. Any debris that may have collected in the seat covers can be destructive to sewing machines and could be a health hazard to our employees. Therefore Sheepskin cleaning service would be required as follows: Bucket Seat cover: $28.00 per seat cover. Bench Seat cover:$56.00 per seat cover. Pelts: $28.00 each. All custom made to order seat covers: In the unlikely event of a factory defect or error, the customer will be responsible for return freight to ship the product back to our mfg. facility for inspection with the required return authorization number. However, after examination, if we determine that the reason for return is due to a mfg. defect or a shipping error, ie; our fault,(unlikely as we have the finest quality control in this industry), we will refund the freight cost for the return and will repair or replace and reship the seat covers at no charge. Any return must initially be sent freight prepaid signature required. All returns must have prior approval and have a assigned return authorization number. Any return sent without this required RA number will be refused. Credit or refund for custom made to order seat cover orders will not be issued under any circumstance as these are special order only items. Unaltered Elegante and Semi-Custom series Sheepskin seat covers, may be returned for credit - 15% restock fee. Credit will not be issued for any seat cover in this series that has been altered by the customer, or per the request of the customer. Credit will not be issued for any special order seat cover return under any circumstance. Returns will not be authorized after 30 days. Merchandise sent back without a RA# will be returned to sender. No returns on merchandise without a Return Authorization Number. If a return is needed please contact us for instructions and the required return authorization number. Customers are responsible for all shipping fees. Color match to specific models is neither guaranteed nor implied and may vary according to screen monitor settings. Exact fit seat covers orders cannot be canceled once they have entered production and refunds cannot be issued at that point. These seat covers are special order only and are not a stocked item. Credit will not be issued for any unauthorized return. Delivery times are estimated based on yearly averages and may vary due to current production schedules. Exact delivery dates cannot be guaranteed nor is this implied. We make every attempt to honestly estimate all delivery times. Delivery time estimates are calculated from the date the credit card charge is processed and the order is entered into the production schedule. Average delivery time on made to order seat covers is 3 weeks. Off the shelf fit Elegante and Semi-Custom seat covers will typically deliver in 7-10 business or work days. If you have a question regarding our special order seat cover policy please call us at toll free 1-800-259-1773. All orders are accepted on the terms of our company policies. By submitting a order to us, you acknowledge that you have read and agree to these policies. Any seat cover that requires a RA# will be refitted to the original seat pattern and examined carefully per your request as to fit and quality. Please be assured that our goal since 1976 has always been to supply the finest seat covers in our industry and ensure the complete satisfaction of all our customers.
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