Special Order Seat Cover Policy

Please be advised that the item you are about to order is a special order only item and can be returned in the case of factory defect for repair or replacement. 1 year warranty from the date of purchase against defects in material and workmanship. This includes:
Neoprene seat covers 
NeoSupreme seat covers
Leatherette seat covers
Saddle blanket seat covers
Velour seat covers 
Tweed Seat Covers
Spacer Mesh
Yes Essentials
Ballistic Seat Covers
Poly Cotton
Genuine Leather
Any return made for credit, will have a 20% restock fee applied against the credited amount to cover the order shipping and handling costs. All custom made to order seat covers: In the unlikely event of a claimed factory defect or error, the customer will be responsible for return freight to ship the product back to our mfg. facility for inspection with the required return authorization number. However, after examination, if we determine that the reason for return is due to a mfg. defect or a shipping error, ie; our fault, (unlikely as we have the finest quality control in this industry), we will refund the freight cost for the return and will repair or replace and reship the seat covers at no charge. Any return must initially be sent freight prepaid signature required. All returns must have prior approval and have a assigned (RA) return authorization number. Any return sent without this required RA number will be refused. Any return made for credit will have a 20% restock fee applied against the credited amount to cover shipping and handling costs. Returns will not be authorized after 30 days. Merchandise sent back without a RA# will be returned to sender. No returns on merchandise without a Return Authorization Number. If a return is needed please contact us for instructions and the required return authorization number. Customers are responsible for all shipping fees which are not refundable. Color match to specific models is neither guaranteed nor implied and may vary according to computer screen monitor settings. Exact fit seat covers orders cannot be canceled once they have entered production and refunds cannot be issued at that point. These seat covers are special order only, made to order, and are not a stocked item. Credit will not be issued for any unauthorized return. Delivery times are estimated based on yearly averages and may vary due to current production schedules. Exact delivery dates cannot be guaranteed nor is this implied. We make every attempt to honestly estimate all delivery times. Delivery time estimates are calculated from the date the credit card charge is processed and the order is entered into the production schedule. Average delivery time on made to order seat covers is typically around 3 weeks. Off the shelf fit, Elegant series and Semi-Custom seat covers will typically deliver in 7-10 business or work days. A $5.00 processing handling fee will be applied to the order total for processing. If you have a question regarding our special order seat cover policy please call us at toll free 1-800-259-1773. Any seat cover that requires a RA# will be refitted to the original seat pattern and examined carefully per your request as to fit and quality. We supply the finest seat covers in our industry, outstanding customer service, and the lowest guaranteed delivered price. All orders are accepted on the terms of our company policies. By submitting a order to us, you acknowledge that you have read and agree to these policies.

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